1. Who handles your data
Kau Café & Lounge manages information received through https://kaucafe.cl and its contact channels to handle requests and provide its services. Contact location: Av. Pedro Montt 161, Puerto Natales, Chile.
Email salon@cafekau.com to ask about the use of your data or exercise your rights.
2. Information we receive
We receive the information you choose to provide in each form or contact: name, email address and message. If you contact us by phone or WhatsApp, we also receive your number and the information you choose to share through that channel.
Required details are identified in the relevant form. Avoid including identity documents or medical information in a general sales enquiry.
3. Enquiries and requested services
We use information to answer questions about the café, its offerings and availability, coordinate bookings or requests and follow up on what you have asked us to do.
Handling your request and sending messages needed to manage it are separate from future advertising. Sending an enquiry does not by itself authorise promotional communications.
4. Marketing and withdrawal of consent
If you expressly agree to receive marketing from Kau Café & Lounge, we will use your name, where provided, and email address to send you email information about the café’s products, news and promotions.
Marketing consent is voluntary and relates to this brand and the stated channel. An enquiry or booking does not constitute a subscription or authorise advertising from other brands in the group.
You can withdraw your consent at any time by emailing salon@cafekau.com. We will stop sending promotions without affecting the handling of your enquiry or messages needed for requested services.
5. Phone, WhatsApp and external services
When you contact us by phone or WhatsApp, we use the details of that conversation to handle your request. Providing a phone number for a booking or enquiry does not authorise promotions through that channel.
WhatsApp and the Google map embedded in the website operate on their providers’ platforms and are also subject to those providers’ privacy policies.
6. Providers and recipients
We use hosting, form storage and email providers to operate the website and handle requests, including Supabase and Resend. The website integrates Google services, including Tag Manager and Maps, and a link to WhatsApp.
These services may process data outside Chile under their terms. You can ask about recipients and the processing of your data by emailing salon@cafekau.com.
7. Browsing, cookies and measurement
The website uses Google Tag Manager and keeps visit-source information in browser session storage, which may be associated with enquiries to identify their source, campaign or landing page.
Tools loaded on the website may process device information, identifiers and browsing activity through cookies or similar technologies. You can manage cookies and storage in your browser; blocking them may affect some features and measurement.
8. Retention and care of data
We retain data for as long as needed to handle requests, provide services, meet applicable legal obligations and resolve potential enquiries or claims. Data used for marketing is used while consent remains in place and that purpose remains necessary.
Withdrawal stops promotional messages. A minimal consent or suppression record may need to be retained to evidence your request and prevent further messages. You can ask about retention or request deletion where applicable. Access must be limited to those who need the data for the stated purposes.
9. Your rights and how to exercise them
You can request information about your data and its use, ask for inaccurate details to be corrected, request deletion or blocking where applicable, object to advertising and withdraw consent for future uses. Email salon@cafekau.com and describe your request.
We may ask for the minimum information needed to verify your identity where the nature of the request requires it. You do not need to give a reason to unsubscribe from marketing communications.
10. Changes to this policy
We will publish updates on this page with the revision date. Publishing a new version does not create new marketing consent or by itself expand a previous authorisation.